FAQ

Frequently Asked Questions

How long will it take for my order to ship and arrive?

We process all orders quickly — typically within 1–2 business days. Delivery usually takes 4–7 business days depending on your location. If there are any exceptions or longer lead times, they’ll be clearly noted on the product page. For full details on shipping, read our Shipping Policy.

What is your return policy?

We offer a 30-day return policy from the date you receive your order. To be eligible for a return, items must be unused, in original condition, and in their original packaging. Click here to read our Returns & Refund Policy in full.

Do you offer free returns?

If your item arrives defective or damaged, we’ll cover the return shipping costs.
If you’re returning an item for any other reason (such as a change of mind), you’ll be responsible for the return shipping fee.

What payment methods do you accept?

For your convenience, Stargazer Living accepts:

Major Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
Digital Wallets (Apple Pay, Google Pay, Shop Pay)
PayPal Express

All transactions are securely processed and encrypted for your protection.

Can I cancel my order?

Yes — you can cancel your order for a full refund any time before it has shipped.
Please contact us as soon as possible at support@stargazer-living.com to request a cancellation.

What if my order arrives damaged?

We take great care in packaging our products, but if your order arrives damaged, please:

Inspect your delivery upon arrival.
Note any visible damage on the delivery receipt (or write “suspect damage” if unsure).
Email support@stargazer-living.com with clear photos of the damage.

We’ll work quickly to arrange a replacement or provide compensation.

How do I place an order?

It’s easy to shop with Stargazer Living:

Choose your product and click “Add to Cart.”
Proceed to checkout.
Enter your shipping and payment details, then confirm your order.

Prefer to order by phone? Call us at (844) 934-1809 — we’ll be happy to help!

How will I know when my order has shipped?

You’ll receive an order confirmation email immediately after placing your order.
Once your order ships, you’ll receive a shipping confirmation email with your tracking number so you can follow its journey to your door.

Will I get an order confirmation email?

Yes — an order confirmation will be sent to the email address you provide at checkout.
We recommend saving it for your records and checking your spam folder if you don’t see it within a few minutes.

Can I change my order after it’s placed?

You can make changes at no extra cost before your order has shipped.
Please email us at support@stargazer-living.com as soon as possible with your request. If your update involves a price difference, we’ll adjust your payment or send an updated invoice.

Need additional help?

Our customer care team is always happy to assist you.
📧 Email: support@stargazer-living.com
📞 Phone: (844) 934-1809