Frequently asked questions
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What are your shipping times?
We ship within the United States only.
Free standard shipping on all orders.
Orders are processed within 3 business days (Monday–Friday).
Orders placed before 4:00 PM EST begin processing the same business day.
Estimated delivery time is 3–7 business days after shipment.
All orders include tracking information.
Large items may ship via LTL freight carriers.
See our Shipping Policy for more details.
What payment options do you offer?
We accept a wide range of payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diner's Club) and digital wallets like Apple Pay, Google Pay and Shop Pay. See our Payment Options page for more details.
What's your returns policy?
Returns Accepted: Yes
Return Window: 30 days from delivery
Return Request Required Within: 5 days of delivery
Condition: Unused, undamaged, original packaging required
Restocking Fee: 25% for change-of-mind returns
Return Shipping: Free
Defective/Damaged/Incorrect Items: Full refund or replacement
Custom Items: Not returnable
Refund Method: Original payment method
Refund Processing Time: Up to 14 days after inspection (+ bank processing time)
For more details, please refer to our comprehensive Return & Refund Policy.
What's your cancellation policy?
Orders can be cancelled for a full refund before they have been shipped. To cancel, please contact us immediately at support@email.com. Orders that have already been shipped will fall under our 30-Day Return Policy. See our Cancellation Policy for more details.