Refund policy

Effective Date: 9.9.2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Stargazer Living website located at www.stargazer-living.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Phone: +1 (844) 934 1809
Email: support@stargazer-living.com
Business Hours: Monday to Friday, 8 AM to 4 PM EST
Address: 254 Chapman Road, Ste 208 #24582, Newark, Delaware, 19702, United States

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
Original Packaging: The item must be in the original packaging, with all labels and tags attached.
Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return (Return Request Timing)

To initiate a return:

Contact Customer Service (return request deadline):

Email us at support@stargazer-living.com or call (844) 934 1809 within 5 days of receiving your order to request a return.
Provide your order number and a detailed reason for the return.

Return Authorization:

After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

Package the Item Safely:

Securely pack the item in its original packaging.
Ensure all accessories, manuals, and free gifts are included.

Include Documentation:

Include the return authorization form and any necessary supporting documents or images.

Attach Shipping Label:

Download and print the return shipping label provided in our email.
Affix the label to the outside of the package.

4.3 Shipping the Return (Shipping Timing After Approval)

Shipping Method: Use a trackable courier service, eg. FedEx.
Return Window after authorization: Once you receive return authorization, you must ship the item within 5 days of receiving the return authorization.

5. Return Shipping Costs

No cost to the customer for return shipping (covered by Stargazer Living).

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility: Items must be unused, undamaged, and in original packaging.
Return request deadline: Return request must be made within 5 days of receipt.
Refund: A refund will be issued to the original payment method, minus a 25% restocking fee.

6.2 Defective or Damaged Goods

Notification deadline: Contact us within 5 days of receiving the item.
Documentation: Provide photos or videos of the defect or damage.
Resolution: We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

Notification: Inform us immediately upon receipt.
Resolution: We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

Notification: Contact us if your product does not arrive within the estimated delivery time.
Resolution: We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.
After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or Personalized Products: Items made to your specifications or clearly personalized.

8. Refunds

8.1 Refund Conditions

Approval: Refunds are issued after we receive and inspect the returned item.
Notification: We will notify you via email regarding the approval or rejection of your refund.
Condition: Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing (Bank Posting Time)

Method: Refunds will be processed to the original payment method used at the time of purchase.
Time Frame: After approval, it may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error.
Late Returns: Items returned more than 30 days after delivery.

9. Exchanges

Eligibility: We replace items if they are defective, damaged, or incorrect.
Process: To request an exchange, contact us at support@stargazer-living.com.
Shipping Costs: No cost to the customer for exchanges (covered by Stargazer Living).

10. Timelines (How the deadlines work together)

To avoid confusion, the timelines in this policy operate in three separate steps:

Return request deadline (start the process):
You must contact us within 5 days of receiving your order to request a return (see Section 4.1 and the specific conditions in Section 6).
Ship-after-authorization deadline (send it back once approved):
After we issue return authorization, you must ship the item within 5 days of receiving the return authorization (see Section 4.3).
30-day reference (delivery-based timing in this policy):
This policy also references 30 days from receipt/delivery in multiple places (see Sections 3, 8.3). For example, items returned more than 30 days after delivery may be considered late for purposes described in this policy.

Additional timing notes:

Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days.
Refund Period: After approval, it may take up to 14 days for the refund to appear in your account.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

14. Questions and Support

For more information, please:

Visit our FAQ Page
Contact our Customer Service team:

Email: support@stargazer-living.com
Phone: (844) 934 1809

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Stargazer Living
Customer Service Email: support@stargazer-living.com
Customer Service Phone: (844) 934-1809
Company Address: Stargazer Living, 254 Chapman Road, Ste 208 #24582, Newark, Delaware, 19702, United States
Our customer service team is available Monday to Friday, 8 AM to 4 PM EST.