Refund policy
Effective Date: 9.9.2025
This Return & Refund Policy applies to all purchases made through www.stargazer-living.com.
By placing an order, you agree to the terms outlined below.
Customer Service Contact Information
For all return and refund inquiries:
Stargazer Living
Email: support@stargazer-living.com
Phone: (844) 934-1809
Customer Service Hours:
Monday to Friday, 8:00 AM – 4:00 PM EST
Return Eligibility (United States Customers)
Customers in the United States may cancel and return eligible products within 30 days of receipt, subject to the conditions listed in this policy. Returns are accepted within 30 days, but return requests must be initiated within 5 days of delivery.
Return Conditions
All returned items must meet the following requirements:
-
Item must be unused and undamaged
-
Item must be in original condition
-
Item must be in original packaging
-
All labels and tags must be attached
-
Proof of purchase is required
How to Request a Return
Return Request Deadline
To initiate a return, you must contact Customer Service within 5 days of receiving your order.
Contact methods:
-
Email: support@stargazer-living.com
-
Phone: (844) 934-1809
You must provide:
-
Your order number
-
A detailed reason for the return
Return Authorization
After reviewing your request, we will provide:
-
Detailed return instructions
-
A Return Merchandise Authorization (RMA) number, if applicable
-
A prepaid return shipping label, if applicable
Returns sent without authorization may not be accepted.
Preparing Your Return
When preparing your return, you must:
-
Securely package the item in original packaging
-
Include all accessories, manuals, and free gifts
-
Include return authorization documentation
-
Attach the provided return shipping label to the package
Return Shipping Timeline (After Authorization)
After you receive return authorization, you must ship the item within 5 days of receiving the authorization.
Returns must be shipped using a trackable courier service (for example, FedEx).
Return Shipping Costs
-
Return shipping is provided at no cost to the customer
-
Return shipping costs are covered by Stargazer Living
Specific Return and Refund Scenarios
Change of Mind Returns
Eligibility:
-
Item must be unused, undamaged, and in original packaging
-
Return request must be made within 5 days of receipt
Refund:
-
Refund will be issued to the original payment method
-
A 25% restocking fee will be deducted from the refund
Defective or Damaged Items
Notification Deadline:
-
You must contact us within 5 days of receiving the item
Documentation:
-
Photos or videos of the defect or damage are required
Resolution:
-
We will offer a replacement or a full refund
-
Return shipping is included at no cost to the customer
Incorrect Item Received
Notification:
-
You must inform us immediately upon receipt
Resolution:
-
We will arrange return shipping at our expense
-
We will send the correct product
Product Never Arrived
Notification:
-
Contact us if your product does not arrive within the estimated delivery timeframe
Resolution:
-
We will investigate with the carrier
-
If confirmed lost, we will issue a full refund or send a replacement product
Order Cancellation
Before Shipment:
-
Orders may be canceled for a full refund if not yet shipped
After Shipment:
-
If already shipped, you must follow the standard return process after delivery
Non-Returnable Items
The following items are non-returnable and non-refundable:
-
Custom or personalized products
-
Items made to your specifications
Refund Processing
Refund Approval
-
Refunds are issued only after we receive and inspect the returned item
-
You will be notified by email of refund approval or rejection
-
Items must meet all return eligibility requirements
Refund Method and Timing
Refund Method:
-
Refunds are issued to the original payment method
Refund Timing:
-
After approval, refunds may take up to 14 days to appear in your account
-
Processing time depends on your bank or card issuer
Partial Refunds
Partial refunds may be issued in the following situations:
-
Item is not in original condition
-
Item is damaged or missing parts not due to our error
-
Item is returned more than 30 days after delivery
Exchanges
Eligibility:
-
Exchanges are provided for defective, damaged, or incorrect items
Process:
-
Contact support@stargazer-living.com to request an exchange
Shipping Costs:
-
Exchange shipping is provided at no cost to the customer
Policy Timelines Summary
This policy includes three separate timing requirements:
-
Return Request Deadline:
You must contact us within 5 days of delivery to request a return. -
Ship-After-Authorization Deadline:
After return authorization is issued, you must ship the item within 5 days. -
30-Day Reference Period:
Certain provisions reference 30 days from delivery, including late returns and partial refund conditions.
Additional timing notes:
-
Refunds are processed within 14 days after inspection
-
Banks may take up to 14 additional days to post refunds
Legal Rights
This Return & Refund Policy does not affect any statutory rights you may have under applicable law.
Questions and Support
For assistance:
-
Visit our FAQ page
-
Contact Customer Service:
Email: support@stargazer-living.com
Phone: (844) 934-1809
Customer Service Hours:
Monday to Friday, 8:00 AM – 4:00 PM EST