Shipping policy
Effective Date: 9.9.25
This Shipping Policy describes Stargazer Living’s shipping costs, processing times, delivery estimates, carriers, and customer responsibilities for orders placed on www.stargazer-living.com.
Shipping Coverage
Countries We Ship To:
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United States
Shipping Costs
United States Shipping:
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Standard Shipping: Free on all orders
Additional Fees:
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No hidden shipping or handling fees
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All applicable shipping costs are displayed at checkout
Order Processing Time
Processing Time:
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Orders are processed within 1-3 business days
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Business days: Monday through Friday, excluding public holidays
Order Cut-Off Time:
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Orders placed before 4:00 PM EST begin processing the same business day
Weekend & Holiday Orders:
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Orders placed on weekends or public holidays are processed on the next business day
Estimated Delivery Time
Standard Shipping (United States):
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Estimated delivery: 3–7 business days
Delivery times are estimates and may vary due to weather, carrier delays, customs, or other factors beyond our control.
Shipping Methods and Carriers
Parcel Carriers:
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USPS
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UPS
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FedEx
Freight Carriers (LTL for large items):
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FedEx Freight
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Old Dominion
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XPO Logistics
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Estes Express
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Other similar freight carriers as needed
Shipment Tracking
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All orders include tracking
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Tracking information is sent by email once the order ships
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Tracking includes carrier name and tracking number
Track Your Order:
https://www.stargazer-living.com/apps/track123
Shipping Insurance
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All shipments are insured against loss or damage
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Customers should report shipping issues promptly
Delivery Issues
Delayed Deliveries
If your order is delayed beyond the estimated delivery time, contact:
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Email: support@stargazer-living.com
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Phone: (844) 934-1809
Lost Packages
If tracking shows your package as delivered but you have not received it:
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Confirm the shipping address provided
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Check with neighbors or building management
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Contact us for assistance
Damaged Packages
If your package arrives damaged:
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Take photos of damaged packaging and items
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Contact us within 3 days of delivery
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Email: support@stargazer-living.com
We will arrange a replacement or refund when appropriate.
Missing Items
If items are missing from your order:
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Contact us within 5 days of delivery
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Provide your order number and missing item details
We will investigate and resolve by sending missing items or issuing a refund when appropriate.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect address:
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We will contact you to arrange reshipment
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Additional shipping charges may apply
Returns and Refunds
Return and refund terms are available in our separate Return and Refund Policy.
Customer Service Contact Information
Stargazer Living
Email: support@stargazer-living.com
Phone: 844-934-1809
Customer Service Hours:
Monday to Friday, 8:00 AM – 4:00 PM EST
Policy Updates
Stargazer Living reserves the right to update this Shipping Policy at any time. Changes take effect immediately upon posting on the website.